Accommodation Agreement
Jardín Cosentido Rural and Cultural Accommodation
Address: Vereda La Herrera, La Herrerita sector, Jardín, Antioquia. NIT: 32240706-7
Phone: 3116783284
Email: jardinconsentido.alojamiento@gmail.com
Between: Jardín Cosentido Rural and Cultural Accommodation, NIT 32240706-7, hereinafter referred to as THE ESTABLISHMENT, and one or more persons specified in the Accommodation Registration Card (TRA), duly identified, hereinafter referred to as THE GUEST, we have agreed to enter into this accommodation agreement upon the signing of the TRA, in accordance with the clauses and applicable Colombian legislation.
CLAUSES:
OBJECT: Through this agreement, THE ESTABLISHMENT grants THE GUEST, under a commercial accommodation arrangement, the use and enjoyment of the room(s) specified in the TRA, as well as the common areas of the rural accommodation mentioned in the TRA, which are furnished and comply with the requirements of the hospitality sector in Colombia.
DURATION: The term of this agreement is determined in the TRA, according to the reservation made by THE GUEST, and shall end on the date and time THE GUEST completes check-out, in accordance with the dates registered in the TRA. This agreement may be extended by express agreement between the parties. In case of extension, THE GUEST shall be subject to availability and the policies of THE ESTABLISHMENT.
RATE: THE GUEST agrees to pay THE ESTABLISHMENT the total amount corresponding to the number of days of stay reserved and registered in the TRA. Payment shall be made in cash, bank transfer, or other agreed method, and must be completed in advance or at the time of TRA registration. By making the reservation and payment of the deposit, THE GUEST accepts the Cancellation and Refund Policy published by THE ESTABLISHMENT at _________________________.
RESPONSIBILITIES OF THE GUEST:
a. To keep the facilities in good condition.
b. To use the furniture and equipment of the accommodation carefully and responsibly.
c. To respect quiet and coexistence hours from 10:00 PM to 7:30 AM.
d. To comply with internal house rules, the sustainability policy, and the tourism code of conduct of the municipality of Jardín, Antioquia.PROHIBITIONS:
a. Entry of non-registered persons into the rooms is not allowed, nor occasional visitors of THE GUEST within the accommodation.
b. Smoking is prohibited inside rooms, hallways, dining area, kitchen, or any unauthorized areas.
c. Illegal activities of any kind are strictly prohibited, as well as any actions violating Colombian law and the municipality’s sustainable tourism policy.
d. Parties and excessive noise are not allowed.ACCOMMODATION OF MINORS: In compliance with Law 679 of 2001, accommodation of minors without the presence and documentation of a parent or legal guardian is prohibited.
SAFEKEEPING OF MONEY AND VALUABLES: THE GUEST has the right to entrust THE ESTABLISHMENT, upon arrival and with the proper completion of a Valuables Custody Record, with money or valuable items for safekeeping. THE ESTABLISHMENT hereby informs THE GUEST that it is not liable for belongings, money, or personal items that have not been deposited for safekeeping upon arrival and registration.
LIABILITY DISCLAIMER: THE ESTABLISHMENT is not responsible for loss of valuables or money not reported through the Valuables Custody Record at check-in and TRA registration. THE GUEST accepts and exempts THE ESTABLISHMENT from any contractual or non-contractual liability arising from improper use or abuse of the facilities, furniture, and equipment (chairs, tables, beds, furniture, etc.), including rooms, bathrooms, common areas, green areas, crops, and water sources. Accordingly, THE GUEST waives any judicial or extrajudicial claims for damages or compensation arising from such situations.
DATA PROCESSING AUTHORIZATION: For the safety of guests, staff, visitors, and facilities, THE GUEST may access the Privacy and Personal Data Protection Policy and Video Surveillance Policy established by THE ESTABLISHMENT, in accordance with Colombian Law 1581 of 2012, published on the website ____________________. By entering, staying, or circulating within the premises, and by signing this agreement and the TRA, THE GUEST freely, voluntarily, and expressly authorizes THE ESTABLISHMENT to process their personal data and those of their companions, including minors under their responsibility.
DIGITAL SIGNATURE AUTHORIZATION: THE GUEST accepts that the scanning of their identification document and those of accompanying persons and/or legal dependents constitutes their digital signature and acceptance of the Accommodation Registration Card (TRA) and this Accommodation Agreement. THE GUEST expressly waives any legal action to invalidate the TRA or this agreement, including data processing authorization, in accordance with Law 527 of 1999 and Decree 2364 of 2012.
EARLY TERMINATION: This agreement may be terminated without refund:
a. When the guest commits serious violations of the accommodation policies, rules, or applicable Colombian hospitality laws.
b. Due to force majeure or unforeseen events that prevent THE ESTABLISHMENT from fulfilling the agreement.COMMITMENT AGAINST SEXUAL EXPLOITATION OF CHILDREN AND ADOLESCENTS (ESCNNA): THE ESTABLISHMENT is committed to protecting children and adolescents and rejects all forms of sexual exploitation, commercial exploitation, pornography, and violence against minors, in accordance with Laws 1336 of 2001 and 679 of 2001 and related regulations. THE GUEST acknowledges this commitment and agrees to refrain from any form of child sexual exploitation. THE ESTABLISHMENT warns that such acts are subject to criminal and administrative sanctions in Colombia and will be reported to the competent authorities.
LEGAL CLAUSE: THE GUEST acknowledges that this contractual relationship is governed by Law 300 of 1996, its amendments, regulations, and relevant provisions of the Commercial Code and Civil Code, excluding Colombian residential lease laws.
This agreement is signed on the ___ day of ____________ 2026, or digitally through TRA registration.
Guest signature: _____________________
Accommodation representative signature: _____________________
Child Protection Policy
Jardín Cosentido Rural Accommodation is committed to the protection of minors and establishes the following policy in accordance with Law 679 of 2001, Law 1098 of 2006 (Childhood and Adolescence Code), and Law 1336 of 2009, related to the comprehensive protection of children and adolescents in Colombia.
To stay with minors, the following conditions must be met:
Communication: The guest must inform, at the time of booking or prior to arrival, that they will be accompanied by a minor.
Authorization: Minors are only allowed to stay if they are accompanied by at least one parent or by a legally authorized adult with properly notarized consent.
Upon check-in, the following will be required:
Identification document of the minor
Identification document of the accompanying adult
If the accompanying adult is not the parent, a notarized authorization signed by the parents or legal guardian, along with copies of the parents’ identification documents
Supervision: All minors must remain under the direct supervision of the responsible adult throughout their stay.
Restrictions: We reserve the right of admission if this policy is not complied with or if there is any suspicion of rights violation.
Any indication or suspicion of exploitation, abuse, or violation of minors’ rights will be reported to the competent authorities, in accordance with Law 679 of 2001 and Law 1336 of 2009.
Pet-Friendly Accommodation Policy
In compliance with Law 746 of July 19, 2002, the National Police Code (Articles 124 and 126), and Law 1346 of 2009, Article 30, pets are welcome under the following conditions:
Permission and prior communication
The guest must inform at the time of booking or before arrival that they will be traveling with a pet.
Only small or medium-sized pets are allowed.
Guest responsibilities
The pet must always remain under the direct supervision and care of the guest and may not be left alone inside the room.
The guest is responsible for:
Collecting and properly disposing of pet waste throughout the entire stay.
Preventing noise, aggressive behavior, or any actions that may disturb the peace, safety, or comfort of other guests and the environment.
Using a muzzle and leash for breeds classified as special management or whenever required by local regulations, in compliance with Article 124 of the National Police Code.
Providing all necessary items for the pet’s feeding, safety, and rest.
The guest will be fully responsible and assume all costs for any damage caused by their pet to other guests, staff, facilities, or equipment of the accommodation.
Accommodation fee
The guest must pay an additional fee for pet accommodation, which will be communicated at the time of booking.
Restrictions and safety
The accommodation reserves the right to restrict or deny entry to pets if their presence is considered a risk to the safety, health, or well-being of other guests or the natural environment.
Pets are not allowed in designated common areas (which will be clearly signposted and communicated).
Under no circumstances are pets allowed to be bathed in the room shower or to use room linens or bedding. Pets are not allowed on beds or furniture.
Sustaining what is essential.
In the heart of the mountain, where tradition embraces and silence becomes language, Jardín Cosentido is born. We are a pact of love with the land that sustains us.
This manifesto is our promise: the will to inhabit the world without depleting it, to protect and sustain what is essential so that tomorrow may have roots.
We deeply believe that every action, no matter how small, has the power to heal or harm our territory. Therefore, we embrace a way of life where sustaining what is essential is our daily path.
We honor the Earth: we are guardians of what is natural. Every drop of water, every ray of light, and every corner of our vereda La Herrera and of Jardín is a gift entrusted to us, which we care for with dedication. We choose simplicity and the art of transforming what others call waste into new opportunities for life.
We celebrate diversity: our culture is richness. We weave alliances with different forms of knowledge, supporting local producers and artisans, convinced that the economy flourishes when it is solidarity-based, circular, and fair.
We protect dignity: at Jardín Cosentido, Human Rights are our first law. We are a refuge free of violence, a sanctuary of respect where childhood is sacred, diversity is a treasure, and exclusion has no place. Here, every person—guest, collaborator, visitor—is welcomed with the dignity every human being deserves.
We cultivate life: the mountain teaches us. We reject the trafficking of flora and fauna and oppose anything that threatens the balance of our ecosystem. We want our visitors to take away lasting memories of a Jardín Cosentido where the territory is contemplated, lived, and loved in peace.
Our Vital Alliance
By entering Jardín Cosentido, you become part of our story. This manifesto is also an invitation to embrace your Vital Rights and Responsibilities:
We invite you to inhabit our home with the gentleness of someone walking on moss. May your stay be an act of gratitude toward nature and a gesture of respect toward the community. Help us sustain what is essential: caring for resources, valuing the local, and protecting the most vulnerable. Your presence here is a commitment to life.
The Future is the Present.
Sustainability is a practice of humility. It is the recognition that we are temporary custodians of life. At Jardín Cosentido, we continue improving, restoring, and creating; convinced that development is that which does not deplete, but nourishes.
Jardín Cosentido: Rural and Cultural Accommodation. A place in the mountains to love, sow, cultivate, harvest, welcome, share, contemplate, create, care, learn, teach, celebrate, ritualize, give thanks; to be, to think, to inhabit, and to do with others.
de la montaña, donde la tradición abraza y el silencio es lenguaje, nace Jardín Consentido como un pacto de amor con la tierra que nos sostiene.
Sustainable tourism is everyone’s responsibility! Learn about the tourism code of conduct of the municipality of Jardín.
Rational use of resources:
We make use of natural lighting. Turn off lights and electrical and electronic devices when leaving the rooms!
We use water responsibly. We reuse rainwater and washing machine water. Take short showers, avoid single-use plastic by carrying a reusable bottle. Every drop counts!
We optimize printed materials.
We protect the rural landscape from noise and visual pollution. Less advertising in the mountains, more nature!
Use only what is necessary!
Waste management and separation:
We use containers for the proper disposal of solid waste: recycling, general waste, and composting.
We carry out composting for use in crops and gardens.
We reduce resource consumption to what is necessary.
We reuse waste: restore, repair, and transform. Creating is our constant!
Circular, solidarity-based, and local economy:
We use products from farmers, creators, entrepreneurs, and businesses from the region.
We promote responsible tourism activities in coordination with formalized tourism service providers.
We promote and offer local products.
We contribute to a circular and solidarity-based economy, working toward sustainable production to keep resources, materials, and products in use for as long as possible and minimize waste; for social well-being and equity, prioritizing people and cooperation.
Protection of natural and cultural heritage:
We recognize and strengthen the cultural identity and agricultural traditions of the town of Jardín.
We actively participate in and contribute to the Community Action Board of Vereda La Herrera in the development of the territory and in the implementation of educational, cultural, and environmental projects and activities.
We protect biodiversity.
We reject and denounce the commercialization and trafficking of wild fauna and flora species, in accordance with Law 17 of 1981, Ministerial Resolution No. 1367 of 2000, Decree 1608 of 1978, and Law 599 of 2000 (Colombian Penal Code).
We preserve the national cultural heritage: no to the trade and illicit trafficking of cultural goods, in accordance with Law 397 of 1997, Decree 833 of 2002, Law 1185 of 2008, Law 63 of 1986, and Law 1675 of July 2013.
We promote the appreciation and practice of artistic and cultural expressions, tranquility, cleanliness of the environment, and the avoidance of excessive noise or activities that threaten biodiversity and local culture.
Management and prevention of social risks:
We protect children and adolescents from sexual and commercial exploitation, pornography, and violence, in accordance with Law 1336 of 2009 on sexual abuse offenses, Law 679 of 2001, and Law 1236 of 2008 on the fight against sexual exploitation of children and adolescents (ESCNNA).
We protect vulnerable populations from discrimination and exclusion, in accordance with Law 1482 of 2011, Convention No. 169 on Indigenous and Tribal Peoples, Constitutional Court Order 004/2009 on the protection of the fundamental rights of displaced Indigenous peoples due to armed conflict, and Judgment T-025/04.
We ensure the protection of human rights as a fundamental principle.
We recognize social diversity as an essential value of humanity.
Other contributions to society and the community:
We generate employment opportunities in decent working conditions for our staff.
We work in coordination with creators, producers, and local tourism service providers, as well as with the Karmata Rúa Indigenous Reserve.
We participate in projects and volunteer activities with the Community Action Board of Vereda La Herrera, and we make charitable donations to improve living conditions and promote the appreciation of natural and cultural heritage.
We offer cultural education.
Policy: Sustaining What Is Essential
At Jardín Cosentido Rural and Cultural Accommodation, we implement our sustainability policy “Sustaining What Is Essential” with social responsibility to preserve natural and cultural heritage. We identify, create, and implement practices that prevent risks and reduce negative impacts generated through the provision of our services, whether social, cultural, environmental, or economic, in order to promote the protection of what is essential for life and contribute to the sustainable and peaceful development of the territory.
Vital Rights:
To receive kind and respectful treatment.
To have access to and knowledge of the accommodation’s sustainability policy “Sustaining What Is Essential”.
To enjoy and make use of the reserved room(s), including the common green areas of the accommodation.
To receive general information about the area where the accommodation is located, local products, points of interest, and tourism operators in the municipality.
To have access to the natural resources necessary for lodging and to waste disposal containers.
To enjoy a safe, peaceful, and simple environment in harmony with nature.
Vital Duties:
To provide kind and respectful treatment to culture and people, including staff, guests, visitors, suppliers, and nearby communities.
To receive information about the sustainability policy “Sustaining What Is Essential”, comply with it, and apply it.
To make proper use of and care for the infrastructure, furniture, and equipment of the reserved room(s), including the green and common areas of the accommodation.
To comply with current legal regulations for the prevention of sexual exploitation, commercial exploitation, and abuse of minors (ESCNNA).
To comply with current legal regulations for the protection of the fundamental rights of vulnerable populations, with respect and without discrimination or exclusion.
To comply with current legal regulations for the protection of wild fauna and flora.
To support local commerce through small businesses and producers.
To make proper use of natural resources and correctly dispose of solid waste.
To contribute to a safe, peaceful, and simple environment in harmony with nature.
The commitments of Jardín Cosentido Rural and Cultural Accommodation are oriented toward continuous improvement.
Cancellation and Refund Policy
This policy is governed by the Colombian Consumer Statute, Law 1480 of 2011, which establishes the right of withdrawal for distance purchases.
Standard rate:
The guest must pay 50% of the total price in advance at the time of booking.
The guest may cancel the reservation free of charge up to 3 days before the arrival date.
The guest may cancel the reservation up to 2 days before the arrival date and use 100% of the deposit or amount paid to reschedule the reservation, valid for a maximum period of 12 months (no further refunds will be made).
The guest will pay 50% of the total reservation value if the cancellation occurs within 2 days prior to the arrival date (no refund of the deposit will apply).
No refund of the deposit will be issued if the guest cancels on the same day of the reservation or does not show up.
Refunds of the deposit will be processed within 8 business days following the cancellation request.
Non-refundable promotional rate:
The guest must pay 100% of the total price in advance at the time of booking; this amount is non-refundable.
Contact us
If you have any questions about our Cancellation and Refund Policy, please contact us via email at jardinconsentido.alojamiento@gmail.com or WhatsApp at 3116783284.
Privacy and Personal Data Protection Policy
The website of Jardín Cosentido Rural Accommodation is owned by Jardín Cosentido Rural Accommodation, which is responsible for the processing of your personal data.
We have adopted this Privacy Policy, which determines how we process the information collected by Jardín Cosentido Rural Accommodation and explains why we need to collect certain personal data from you. Therefore, we recommend that you read this Privacy Policy before using the Jardín Cosentido Rural Accommodation website.
We take care of your personal data and are committed to ensuring its confidentiality and security.
Personal information we collect:
When you visit Jardín Cosentido Rural Accommodation, we automatically collect information about your web browser, IP address, time zone, and some of the cookies installed. Additionally, as you browse our website, we collect information about which websites or search terms referred you to our site and how you interact with it. We may also collect personal data you voluntarily provide to us (including, but not limited to, name, surname, address, payment information, etc.) during registration in order to fulfill the agreement.
Why do we process your data?
Our top priority is the security of our customers’ data, and therefore we process only minimal user data, strictly to the extent necessary for website maintenance. The automatically collected information is used solely to identify possible cases of abuse and to generate statistical information about website usage. This statistical information is not aggregated in a way that identifies any specific user of the system.
You may visit the website without telling us who you are or revealing any information that could identify you as a specific individual. However, if you wish to use certain website features, subscribe to our newsletter, or fill out a form, you may provide personal data such as your email, name, surname, city of residence, organization, and phone number. You may choose not to provide personal data, but in that case, you may not be able to use some features of the website. For example, you may not receive information from us by email or contact us directly through the website. If you are unsure which information is mandatory, you may contact us at jardinconsentido.alojamiento@gmail.com or WhatsApp 3116783284.
Your rights:
You have the following rights regarding your personal data:
Right to information
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Rights related to automated decision-making and profiling
If you wish to exercise these rights, please contact us using the contact information provided below.
We also inform you that we process your information to fulfill contracts we may have with you (for example, if you make a booking through our website) or to pursue our legitimate business interests as mentioned above.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of such websites or third parties. We encourage you to be aware when leaving our website and to read the privacy statements of each website that may collect personal information.
Information security:
We protect the information you provide on computer servers in a controlled, secure environment, protected against unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data under our control and custody. However, data transmission over the Internet or wireless networks cannot be guaranteed as completely secure.
Legal disclosure:
We will disclose any information we collect, use, or receive if required or permitted by law, for example to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you wish to contact us for more information about this Policy or regarding your individual rights and personal information, you may email jardinconsentido.alojamiento@gmail.com or write to our WhatsApp 3116783284.
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Video Surveillance Policy
With the aim of ensuring the safety of our guests, staff, visitors, and facilities, Jardín Cosentido Rural and Cultural Accommodation informs that it operates a video surveillance system in accordance with current legal regulations.
Areas under video surveillance:
Main entrance of the accommodation
Outdoor common areas
Purpose of the video surveillance system:
Recordings are used exclusively for security purposes and the protection of people and facilities, and may be made available to competent authorities, as established in Article 237 of the National Police and Coexistence Code (Law 1801 of 2016).
Limitations:
There are no cameras in private rooms or bathrooms, in compliance with the right to privacy and personal life.
Recordings are not used for commercial purposes or unauthorized monitoring.
Storage and access to information:
Recorded images are securely stored for a maximum period of 30 calendar days, unless a legal or authority request requires longer retention.
Access to recordings is restricted exclusively to authorized personnel and will only be shared with judicial or administrative authorities upon legal request or order.
Legal basis:
This policy is established in accordance with the following regulations:
Political Constitution of Colombia – Article 15: Right to privacy and habeas data
Law 1581 of 2012 – General Personal Data Protection Regime
Article 237 of the National Police and Coexistence Code (Law 1801 of 2016) – Use of technological means for security
Personal Data Protection Guidelines for Video Surveillance Systems issued by the Superintendence of Industry and Commerce (SIC)
Acceptance:
Entry, stay, or circulation within the accommodation implies express acceptance of this video surveillance policy and compliance with the purposes described herein.